Census Support @ Hope...


19th March, 2021

The Hope Foundation is helping local people without internet access or digital skills to complete their Census questionnaire. The organisation is part of a network of Census Support Centres supporting people across England and Wales.

The Census Support Centres are funded by the Office for National Statistics (ONS) and managed by Good Things Foundation, one of the UK’s leading social change charities. This partnership means that people can get support from trained staff in community locations to help complete Census 2021 online, or on paper.

Due to the current COVID-19 crisis, centres are following strict protocols to keep their staff and the public safe. Changes to the regulations agreed with the Cabinet Office COVID-19 Taskforce, which came into effect on the 8th March, allow community venues to open to provide access to digital services, where it is safe to do so. This means more Census Support Centres can provide face to face appointments and telephone support to help people to complete the Census.

The Census is a key national exercise, and the data it produces underpins local and national decisions on the provision of education, housing and healthcare; as well as informing the fair distribution of Government funding to local areas. It also provides accurate national and local information on the diversity of the population, allowing public bodies to know whether they are meeting their duties.

Good Things Foundation supports people facing digital exclusion to thrive in an increasingly digital world, and since 2010 has helped 2.6 million people to lead better lives through digital technology.

Helen Milner OBE, Chief Executive of Good Things Foundation, said: “The last year has proved beyond a doubt how vital digital skills and access are to staying connected with loved ones and engaged with society, but there too many people still on the wrong side of the digital divide. That’s why we’re so delighted that ONS has recognised the importance of supporting those who lack digital skills or access to participate in the ‘digital first’ Census in 2021. It’s crucial that everyone has a voice and is counted.”


To book in for help with the census call 01642 232220 or book in online. We can help in person, over the phone or over a video conference call. 

For more information on the national Census Support Service, please contact the Good Things Foundation press office at press@goodthingsfoundation.org or on 07801 897737.

Good Things Foundation is a social change charity that supports socially excluded
people to improve their lives through digital. Digital technology and community action
are at the heart of everything we do. Good Things Foundation brings together
thousands of community partners: the Online Centres Network, reaching deep into
communities to help people gain the support and digital skills they need to be
happier, healthier and better off.